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Addressing a conflict? Check yourself and lead with empathy.
The uncomfortable feeling emerges: your neck and face feel hot, your voice starts to shake, and you just want to run out the door. You need to address a conflict, and you feel stuck. Why is conflict distressing at times? You’re working on something; the other person...
The shift to becoming a leader of people
"You know you’re a leader when you start to think less about yourself and more about your team." - Kenny King, Head of Alternatives, Asset Servicing, BNY Mellon What a powerful statement. It got me thinking about how we spend high school, university and our early...
How to get buy-in when teams go through change
People react to change in different ways. Some people need a plan. Others need time to absorb the change, while some want to ask questions and know they’re being heard. I recently ran a change management workshop for about 20 leaders, and I received 20 different...
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